General Data Protection Regulation (GDPR)

Our aim is to make you feel comfortable on our website. Protecting your privacy and your right to privacy are important to us. Therefore, we would like to ask you to read the following summary of how our website works. We strive to handle your data carefully and responsibly, so you can rely on transparent and fair data processing.

Scope of personal data processing

In general, we collect and use your personal information only when necessary to ensure the functionality of our website and our content and services, such as if you register on our website or log in to an existing account or order our products. Your personal data is collected and used regularly only with your consent. The exception applies in cases where prior consent is not possible for factual reasons and the processing of data is permitted by law.

The security of your personal data is our highest priority. Therefore, we protect your data stored with us by technical and organizational measures in order to effectively prevent loss or misuse by third parties. Our employees who process personal data are committed to maintaining the confidentiality of the data they process. To protect your personal data, the data is transmitted in encrypted form. We use SSL - Secure Socket Layer to communicate through your internet browser. You can tell by the lock symbol that appears in your browser when you're using an SSL connection. To ensure the continued protection of your personal data, the technical security measures are regularly checked and, if necessary, adapted to the state of the art.

Purposes of processing and legal bases for the processing of personal data

We collect, process and use your personal data for the following purposes:

  • establishing and performing contractual relations
  • sending newsletters
  • customer service and support
  • order processing of our products and services

The processing of your personal data may be based on the following legal bases:

  • a) GDPR serves as the legal basis for processing operations in which we obtain your consent for a specific processing purpose.
  • b) GDPR, in so far as the processing of personal data is necessary for the performance of the contract, for example when purchasing a product. The same applies to those processing operations that are necessary to carry out pre-contractual measures, such as questions concerning our products or services.
  • c) GDPR, in so far as we are subject to a legal obligation that requires the processing of personal data, for example to comply with tax obligations.
  • d) GDPR in case the vital interests of you or another natural person require the processing of personal data.
  • f) GDPR is applied on the basis of our legitimate interests, for example in the use of service providers in connection with order processing, such as transport service providers, or in carrying out statistical surveys and analyzes, as well as in logging registration processes.
Length of retention and normal deletion of personal data

We process and store your personal data only for the period necessary to fulfill the purpose of storage, or if required by law. Your personal data will be deleted or blocked after the purpose ceases to exist or is fulfilled. In the case of blocking, the data will be deleted as soon as the legal or contractual retention period has expired.

Collection of general data and information, so-called log files

When you visit our website, we may automatically collect information from your device. It is a complex of general data and information that is temporarily stored in server log files. It is possible to record:

  • access to the website (date, time, frequency)
  • how you got to the site (previous page, hyperlink, etc.)
  • the amount of data sent
  • which browser and which version of the browser you are using
  • the operating system you are using
  • which internet service provider (ISP) you use
  • your IP address

The collection and storage of this data is essential for the functioning of the website in order to ensure the functionality of the website and to ensure that the content of our website is delivered correctly. We also use this information to optimize our website and to ensure the security of our IT systems. For this reason, the said data are stored for a maximum of 7 days as a technical measure.

Processing of personal data during registration

On our website, we offer you the opportunity to register by providing personal information. Registration is used for the performance of a contract or the implementation of pre-contractual measures and is therefore based on the GDPR provisions.

To conclude and process contracts, depending on the specific case, we need contact information, such as names, shipping and billing addresses, email addresses, as well as information about the type of payment you have chosen. In addition, we use your data to maintain our customer database so that only relevant data is stored there. To avoid typing errors and ensure that the ordered items arrive at your address, we check the completeness and accuracy of your address.

Registration on our website is carried out using the so-called double login procedure. After registration, you will receive an email requesting confirmation of registration. This confirmation is required so that no one can register for another person's email address. Your consent to the processing of data will be obtained during the registration process, which refers to this privacy notice.

Processing of personal data when establishing contact

If you contact us by phone, email or via the contact form, the information you provide will be based on GDPR provisions. The establishment of a contact shall be recorded in order to demonstrate that contact has been made in accordance with legal requirements. Your consent to the processing of data will be obtained from the contact form and refer to this privacy notice. We will delete the data that arises in this connection when the relevant communication ends.

Exchange of information

We may also use your personal information to send you information about our offers and promotions. We want you to read our emails, so we try to include only content that you may be interested in. We measure and store opening and click rates in your user profile, whether and when you open our emails, what email content you click on, when and why our emails cannot be delivered, etc. We also use this data for statistical purposes.

You can opt out of receiving our information at any time. To do this, you will find a corresponding unsubscribe link in each email or newsletter, and you can confirm your unsubscribe on our website. You can also contact us at any time to unsubscribe by email at: support@invident.eu .

Some information messages that are necessary for the performance of the contract and the operation of our website, such as the service (registration confirmation, information from customer service, etc.) or the status of the order (order confirmation, contract documents, payment processing, etc.), cannot be cancelled. These information messages will be sent to the contact address you provided.

Sharing personal data with third parties

Various service companies are participating in operation and optimization of our website and our services, such as IT services, webhosting services, banking institutions and delivery services.

Some of these companies work for us through order processing and therefore may only use the information provided in accordance with our instructions. In such a case, we are legally responsible for the appropriate personal data protection measures in the companies concerned. We regularly monitor compliance with these measures.

We also share your information with third parties in the following cases:

  • in the case of delivery of goods by logistics companies and postal service providers specified in the order
  • when paying for the goods to the payment service provider specified in the order or to the financial institution. We do not record or store information about payment transactions, such as credit card numbers or bank details, when making a payment. You provide them directly to the relevant payment service provider

In addition, we may provide personal information about you to any appropriate security, regulatory or governmental authority, court or other third party if we believe it is legally required or necessary to protect our property or other legal rights (including, but not limited to, enforcing our contracts or the rights of other entities).

Social networks

Our website includes integrated plugins of the social network Facebook, Facebook Inc., 1 Hacker Way, Menlo Park, California 94025, USA. Facebook plugins can be recognized on our website by the Facebook logo or by using the "Like" button. When you visit our site, the plugin creates a direct connection between your browser and Facebook. Facebook will receive information about which of our pages you have visited and your IP address.

If you click the "Like" button on Facebook while logged in to your Facebook account, you can link the content of our site to your Facebook profile. This allows Facebook to associate a visit to our website to your user account. We emphasize that we, as the operator of the site, cannot ascertain the content of the transmitted data and their use by Facebook. For more information, see Facebook's Privacy Policy.

If you do not want Facebook to link your visit to our website with your Facebook user account, log out of your user account before you start browsing our website. Data processing via Facebook plugins takes place on the basis GDPR provisions. We have a legitimate interest in the widest possible visibility on social networks.

Your rights

In accordance with the relevant legislation in the field of personal data protection, you have:

  • the right to information regarding the processing of your personal data
  • the right to rectification. In the event that your personal data has changed, you can ask us to update it. We will correct or supplement your personal data without undue delay after receiving a request for such an action in person or via email to: support@invident.eu .
  • the right to delete and restrict the processing of your personal data. You have the right at any time to request deletion, or restrict the processing of your personal data, either in person or by e-mail to: support@invident.eu .
  • the right to transfer the data you have provided to us (in a structured, commonly used and machine-readable format), which we process with your consent, in performance of the contract or at your request before the conclusion of the contract and which are processed automatically. You can request that we provide your data to another operator - but we can only provide this if such a transfer is technically possible.
  • the right to object to the processing of your personal data which is carried out on the basis of our legitimate interest. If you wish to raise such an objection, you may do so in person or by email to: support@invident.eu . If we find that our legitimate interest outweighs your rights and freedoms, we may continue to process your personal data. If your objection is upheld, it may mean that we will no longer process your personal data for that purpose.
  • the right to withdraw consent. Consent to the processing of personal data can be revoked at any time and in any form, especially in person or via email to: support@invident.eu . Consent can also be revoked individually for any of the personal data or in aggregate. Once your consent is revoked, your personal data will not be further processed and will be destroyed immediately. Withdrawal of consent is applicable only to those categories of personal data for which consent has been granted; does not apply to personal data processed on the basis of the law.
  • the right to complain to a Personal Data Protection Authorities about our collection and use of your personal information. Contact your local Personal Data Protection Authority for more information.
Updates

This personal data protection document is monitored on an ongoing basis and we may change it from time to time (in particular to comply with legal regulations and personal data protection procedures). Updated versions will be available on our website.

Last modified: 3rd January 2021